CUSTOMER CARE
Have any questions or concerns ?
We’re always ready to assist! Call us at
912-577-1785 or send us an email at nia@theniacollection.com
FAQ
How do I track my order?
Standard Shipping Policy
Once your order has shipped, you will receive an email with a tracking number and an expected delivery date. However, NIA cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility. UPS does not guarantee a specific time of day for expedited delivery services nor does expedited delivery include weekends.
What are your delivery options?
USA
Ground Complimentary
Two Day Delivery $5*
Overnight Delivery $30
Canada
UPS Express Saver $34 USD
Europe and Asia
UPS Express Saver $78 USD
Australia
UPS Express Saver $100 AUD
Two Day or Overnight Delivery orders are processed the same business day if placed by 2pm ET. Ground orders are processed within 1-2 business days. Allow 2-3 business days to process your order during sample sales, promotional periods or on a holiday.
Please note our delivery times:
Ground Shipping 3-9 Business Days
Two Day Delivery 2 Business Days
Overnight Delivery 1 Business Day
Canada Express Saver 2-4 Business Days
Europe, Asia and Australia Express Saver 7-15 Business Days
How do I return an item?
Note that these pieces are considered a custom order and cannot be canceled, exchanged, or returned once your order has been submitted. Standard shipping rates apply. Payment in full will be made to NIA at time of order. For questions concerning The NIA Collection exclusive collection please contact a NIA Advisor nia@theniacollection.com.
How can I contact your couriers?
Once your order has shipped, you will receive an email with a tracking number and an expected delivery date
Do you provide International delivery?
We offer free ground shipping within the US via UPS. We are now shipping via UPS Express Saver to Canada for a flat shipping rate of $34, and to the following countries for a flat shipping rate of $78: United Kingdom, Australia, China/Hong Kong, France, Germany, Japan, Spain, Italy, Singapore, Netherlands and Sweden. In addition, for all shipments outside of the United States, duties and taxes are applicable upon delivery.
What is your returns policy?
Please allow for a 4-6 week delivery window. Note that these pieces are considered a custom order and cannot be canceled, exchanged, or returned once your order has been submitted. Standard shipping rates apply. Payment in full will be made to NIA at time of order. For questions concerning The NIA Collection Exclusive collection please call NIA a Design Advisor 912-577-1785